How can we help?
Answers for getting started, building your workspace, billing, security, and the mobile app.
Getting Started
How do I create a business account?+
Click "Start building" from the homepage or start a free trial. You'll choose a business account name, pick a starting plan, and create your first admin login.
Do I need a credit card for the free trial?+
No. The trial is fully featured and requires no payment details up front.
How do I invite my team?+
From inside your workspace, go to Users & Groups in Settings to create accounts for your team and assign them to a permission group.
Building Your Workspace
What is a "module"?+
A module is a self-contained piece of your business process — its own records, forms, statuses, and reports. Build a custom module from scratch with the Module Builder wizard, or turn on a ready-made built-in module such as Customs & Trading if your plan includes it.
Can I control who sees what?+
Yes. Groups & Permissions let you define exactly which modules, actions, and records each group of users can see or edit.
Can I see reports and dashboards?+
Every module comes with standard reports, and higher plans include customizable dashboards and charts.
Security & Sign-in
What is two-factor sign-in (2FA)?+
Once enabled from Settings > Security, signing in shows a QR code. Scanning it with the eBusinessGate mobile app confirms it's really you before you're let in.
I lost my phone / can't scan the code. What now?+
Contact your business account's admin to disable 2FA from Settings > Security, or reach out via Contact.
Billing & Plans
What plans are available?+
See current plans on our Pricing page. You can change plans any time from Settings > Billing inside your workspace.
How do I cancel?+
Cancel any time from Settings > Billing. You'll keep access through the end of your current billing period. See our Terms & Conditions for full billing terms.
Mobile Companion App
What can the mobile app do?+
Scan a QR code to sign in securely (2FA), chat with your account, and (coming soon) track transit shipments on the go.